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Claims Management Regulation

This episode of The Law Report focuses on the claims management regulations, which came into force in April 2007 to ensure consumers get a fair deal when using claims companies.

This podcast is a free demonstration only, there is no accredited CPD for listening



The statutory framework for these regulations is the Compensation Act 2006. The decision to legislate was made following the failure of the majority of the claims management industry to sign up to a voluntary code of practice.

The regulations apply to firms handling compensation claims for personal injury, criminal injuries compensation, industrial injuries disablement benefit, employment matters, housing disrepair and financial products and services. Almost any activity relating to claims is covered, from simply referring claims to representing clients.

There are some exemptions, including those who are already regulated, charities, not-for-profit advice agencies and some trade unions. Small-scale introducers, where this is incidental to their main business, do not need to be individually authorised but are subject to the conduct rules.

The information in this podcast represented the legal position when it was recorded on 13/03/2007

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Aims and Outcomes

This podcast sets out in detail how claims management regulation works. It provides crucial information for any legal professional dealing with compensation claims.

The interviewer for this podcast is Fraser Whitehead. The questions are set by Louise Restell.

Learning outcomes

After listening to the interview, you will understand:

  • The activities and firms which are regulated
  • The code of conduct, including which activities are allowed under the regulations and which are prohibited
  • Who is exempt from the Act
  • The relationship between the claims management regulator and other regulators
  • How the regulations will be enforced
  • How the regulations will prevent malpractice.
Mark Boleat
Mark Boleat

Mark Boleat is the Head of Claims Management Regulation at the Ministry of Justice. He is a specialist in trade associations and regulation and runs a consultancy advising on these matters. Formerly the Director General of the Building Societies Association and the Association of British Insurers, he is currently Chairman of Hillingdon Community Trust and the Association of Labour Providers, and a member of the Supervisory Committee of the Scottish Provident Institution, the Gibraltar Financial Services Commission and the board of the Association of Charitable Foundations and non executive Director of the St Paul Travellers